Security at ExpologiX
Your data is our responsibility — and we take that seriously.
ExpologiX is built for companies that run complex logistics and event workflows.
That means we prioritize security, privacy, and stability in everything we do.
From real-time backups to responsible update management, we make sure your information stays safe and accessible at all times.
Cloud-Hosted & Secure
ExpologiX runs fully in the cloud, using secure, encrypted connections (HTTPS/TLS) at all times.
You don’t need to worry about servers, patches, or hardware — we handle it all.
Your data is hosted in certified data centers with strict access controls.
Daily Backups
We perform daily backups of all system data.
In the unlikely event of a system failure or data issue, we can restore your information quickly and with minimal disruption.
Backups are stored in geographically separated locations for extra resilience.
24/7 System Monitoring
Our infrastructure is monitored around the clock.
This means we catch errors or irregularities before they become problems — often before users even notice.
Uptime is a core part of our service promise.
Regular Updates
ExpologiX is actively maintained.
We release updates to improve performance, add features, and patch security vulnerabilities.
Updates are scheduled to avoid business hours, usually during the night, and we notify you when needed.
Emergency Maintenance
In urgent cases, we may deploy fixes immediately to ensure system stability or security.
These actions are rare, but necessary to protect your operations.
Our priority is always minimal disruption and maximum transparency.
Data Ownership & Access
Your data remains yours.
We never share, sell, or use your data for any third-party purposes.
Access to your account is strictly controlled, and system changes are logged and monitored.
Data Exports on Request
Need a copy of your data for internal archiving or migration?
We provide data exports in standard formats on request.
This is part of our open, transparent approach, no vendor lock-in.
Support You Can Reach
If something ever goes wrong, you’re not left alone.
Our support team is available on business days (09:00–17:00) for both technical issues and advice.
We aim to respond within one working day, with real answers, not automated replies.
SLA and Uptime
Our Service Level Agreement (SLA) covers availability, response times, updates, backups, and support.
While we can’t promise 100% uptime, we do everything we can to get close , and communicate clearly when issues arise.